This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Policies and procedures of the organisation that apply to document preparation

Methods that are used in continuous improvement in an education environment

Policies of circulation of records

Organisations standards for service delivery

Organisations recording reporting and recommendation processes to facilitate continuous improvement

Benefits of continuous improvement

Barriers to continuous improvement

Formal and informal opportunities for professional development

Essential skills

It is critical that the candidate demonstrate the ability to

Demonstrate participation in organisations continuous improvement processes

Comply with legislation requirements of the education environment

Effectively relate to a diverse range of people

Demonstrate practical application of new knowledge and skills in the workplace

Follow organisation policies and procedures for recordkeeping

Use literacy to access organisations information and complete documents accurately

Monitor and evaluate service delivery on own team and organisation level

Use communication methods appropriately to meet recipient needs

Use clear concise and accurate communication skills with diverse range of individuals

Follow organisation policies for preparing documents

Demonstrate accurate spelling grammar and punctuation

Apply time management for prioritising the distribution of information

Use desktop computer and printer

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit could be assessed either on the job or off the job through an appropriate workplace simulation for a range of age groups and a range of conditions over a number of assessment situations

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Assessment requires access to a range of opportunities defined in the Range Statement including

appropriate workplace where assessment can take place

simulation of realistic workplace environment for assessment

relevant schoolcentre policy protocols and procedures

appropriate documentation templates

a computer and printer similar to that used in the organisation context

organisation standards

information about the organisations continuous improvement processes

Method of assessment

In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment the remainder should be assessed through realistic simulations projects previous relevant experience or oral questioning on What if scenarios

Assessment of this unit of competence will usually include observation of processes and procedures oral andor written questioning on Essential knowledge and skills and consideration of required attitudes

Where performance is not directly observed andor is required to be demonstrated over a period of time andor in a number of locations any evidence should be authenticated by colleagues supervisors clients or other appropriate persons

Continuous improvement processes may include:

Operations and services may include:

Effectiveness of service delivery may include:

Team members may include:

Recommendations for improvement may include:

Report may include:

Document own work performance may include:

Professional development may include: